Downtime is expensive,
	  and every 
   hour counts.
COLOUR SORTERS
Ewen Morrison President, RCDM Services
I
’ve spent most of my career around seed and 
grain processing facilities.
I started as a maintenance guy, and even 
today, as a consultant designing seed cleaning 
and grain handling systems, I still look at projects 
through that lens. Equipment performance mat­
ters. Capacity matters. Price matters.
But after decades in this industry, I’ve learned 
that one of the most important things is what hap­
pens after the sale.
Years ago, equipment manufacturers carried 
extensive parts inventories and provided strong 
technical support. Today, I’ve seen too 
many companies that can sell equip­
ment but struggle to provide parts or 
answer the phone when customers 
need help.
That’s one reason I’ve been so 
impressed with Nexeed.
When I visited their Manitoba 
facility, one of the first things that 
stood out was their parts inven­
tory. Honestly, it was one of the 
best I’ve seen.
Most people don’t 
think about parts until 
something breaks. But 
downtime is expen­
sive, and every hour 
counts. The maintenance 
programs I develop are built 
around reliability, with a focus on 
preventing unplanned downtime and catastrophic 
failures. A big part of that is knowing critical parts 
are available when they’re needed.
That’s exactly what I see with Nexeed.
Just as important is the service. When you call, 
somebody answers the phone. More importantly, 
they know what they’re talking about.
Modern seed cleaning sys­
tems are increasingly sophis­
ticated, and customers need 
support long after installation. 
What I’ve seen from Rod and 
the team at Nexeed is a commit­
ment to staying involved, making 
sure customers get the perfor­
mance they expect and the help 
they need.
As someone who helps cli­
ents select equipment suppliers, 
parts availability and after-sales 
support are among the most 
important boxes I check.
Price matters, but so does 
uptime.
When a family is investing 
millions of dollars in a new seed 
cleaning facility, they’re not 
just buying equipment. They’re 
buying reliability, support, and 
peace of mind.
Those are the conversations 
I have with clients. Who answers 
the phone? Who has the parts? 
Who will still be there to support 
the operation five or 10 years 
from now?
From what I’ve seen, Nexeed 
understands that better than 
most.
Sometimes the greatest 
advantage isn’t the machine 
itself. It’s knowing that when you 
need help, someone will answer 
the phone and have the part you 
need waiting.
14   SEEDWORLD.COM/CANADA  SEPTEMBER 2026

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