In this episode of Rebel Rules, Kumar Devarajan, engineer manager, and Lauren Berg, customer success and integration manager, of Oliver Manufacturing sit down with Shawn Brook. Together, they talk about their Field Feedback Absorption Loop and whatever information they get in the field, they use that to make adjustments in their strategy and engineering. Both Devarajan and Berg mention that getting feedback is ideal, because without the feedback loop, you just assume your job is done, instead of being able to constantly improve.
