When you entrust your genetics to another company, you should be treated like a guest at a five-star hotel. That might sound unusual, but before I was CEO of CIS Agro, I was the co-founder of The Singular Hotels, the most awarded luxury hotel line in Chile. Ultimately, I strive to bring the same level of service excellence to counter-season clients at CIS Agro that we bring to each hotel guest.
Let me explain.
First, the ceiling for the success of any business is set by the quality of its staff. When we were establishing Singular Hotels, we recognized how important it was to hand pick the best employees, train them well, and then – maybe most importantly – empower each one and trust them to do their jobs. With these elite team members, we can provide premium service to exceed customers’ needs. When you encounter a well-trained, empowered staff member at any business, it increases your confidence and smooths the process.
This is reflected in our employees at CIS Agro. Each is highly trained in their area, takes great pride in their work, and is networked into the team to ensure every piece of the process meshes well with another. You can trust that both you and your seeds are in good hands for every part of the counter-season process.
Second, luxury hotel guests are paying top dollar, and expect more than just a comfortable bed – they want personalized attention. This requires attention to detail, getting to know them and anticipating their needs. We remember which pillows they prefer, any dietary restrictions they have, and note anything that can make them feel valued, pampered and cared for.
At CIS Agro, this high level of service includes open communication and ensuring we have full understanding of the genetics you are producing so we can do all that is required to exceed your expectations. We are also familiar with the processes of moving your seeds across borders and smooth this process for our clients.
And of course, attentive service in a hotel includes meeting guests’ privacy needs. When a hotel guest comes in on a private jet with a fake name, we fully respect and protect their anonymity. Similarly, we protect the confidentiality of our clients at CIS Agro. We know you are trusting us with your most precious asset, and we guard them with care.
Both luxury hotels and counter-season service rely on a foundation of trust, attention to detail, and exceptional staff. We aim to ensure that our clients’ experience with us mirrors the highest standards of hospitality.
